Shelbi Lusk
NMLS # 1102168
slusk@luskmortgage.com
(816) 467 4800
4.7
Lusk Mortgage Group
NMLS # 225371
Licensed In CO, FL, KS, MO, NC
Languages English, English
Kansas City, MO
  • 10 Years
  • Veteran Advocate
  • Women Owned
Engagement Points: 13

My Community

Lusk Mortgage Group

7420 Wornall Rd
Kansas City, MO
64114

Community Feedback

Karis Koehn
8 months ago
We had a great experience working with Shelbi and her team. It can be stressful to buy a home but she made it easy by communicating with us every step of the way, setting realistic expectations and making sure we understood all parts of the transaction. Additionally, Lusk Mortgage Group is a broker, and this meant that Shelbi had access to many different lenders and products. We knew we were getting not only the best rate but more importantly, that everything would close on time. I would recommend Shelbi and her team to anyone who is looking for a mortgage.
Janelle “Rozanellee” Roza
a year ago
Thank you so much for all your work Lusk Mortgage team! I am So thankful to have worked with Shelbi, Stacey and Christine during my home buying process. I first contacted them on a referral from a friend a couple years ago. Even though I wasn’t eligible then, they worked with me over time to ensure I was taking the right steps towards becoming an eventual homeowner! They are kind, patient and informative. I truly felt like they were advocating for my dream come true and I could not recommend them highly enough! Working with a local mortgage team over a large bank made the process achievable and now Im a highly empowered single mother and elated homeowner. 🙌
Leanna Labrie
5 months ago
I give Courtney 5 stars! She went above and beyond for my family. She did everything I asked and I know I bugged her so much. I’m so glad god put her with me. I will be tell my friends and family about her.Great Job Courtney!
Rei Wirsig
9 months ago
An amazing team to work with. I gave them a budget and they made it happen. Very accommodating. Communication is top notch. Never in my wildest dreams did I think buying a house would be as relatively easy as it was and I have this team, in part, to thank for it.
Linda Carpentier
a year ago
Shelbi's customer service skills are severely lacking. If I could give her zero stars, I would. We worked with Shelbi back in July 2021 and eventually had to move to a different mortgage company. While the field appraisal that caused issues in our closing was out of Shelbi's control, how she handled the situation after, was. We, her customer, didn't even know a field appraisal had been done nor that it had caused an issue with our closing until right before 5:00 p.m. ON CLOSING DAY - even though she had known of the trouble a couple of hours prior. While she did try and get a hold of our realtor OVER an hour after having the information and was unable to reach him - We should have been called next and were not. Actually, we should have been called as soon as she was aware that there was a problem - before trying to find a solution. After all, we were her clients, not our realtor. We defaulted on our contract because she waited until 5:00 p.m. to let us know. We may have defaulted anyway, but her lack of communication robbed us of the chance to work something out with the sellers prior to defaulting. We ended up losing the house and our earnest money! Her true character showed during the most stressful time. We had to scramble to find another home. She did offer to file a formal complaint to try and get our appraisal fee back. But here we sit nearly 4 months later and have not heard a peep from her....despite sending a follow-up email to her on Nov 5th ( 11 days ago) asking what the results of the investigation was. It's easy to be perceived as great when all things are going well, but it's who you are and what you do when the situation goes awry that really matters. She lacks professionalism and I couldn't recommend her to my worst enemy.