NMLS # 1804953
(316) 347 1409
(316) 347 1409
JR Mortgage Group Inc
NMLS # 2085526
Licensed In KS, OK
Licensed In KS, OK
Engagement Points: 27
JR Mortgage Group Inc12007 East 13th Street North
My family and I relocated from Washington State to Kansas and decided to buy instead of rent, due to renting costs. We went through 3 other mortgage companies before being referred to Justin Rocheleau with JR Mortgage Group. These other lenders tried to just slam our applications through without any due diligence or consideration and we were denied 3 times. We felt like we were just numbers to people and that no one was looking at our real situation and needs. When we engaged with Justin at JR Mortgage, he ensured us that him and his team would not take "no" for an answer and that we would be in our home soon. He was true to his word and we are now currently settled and thankful for God putting him on our path to home ownership. Justin was reliable, responsive, communicative, and friendly; it felt like working with close family. In addition, all of his team was courteous and kind. Throughout the entire process we felt important and cared for. This was the best example we have ever seen when approaching the concept of perfect customer service. We are so thankful for everyone involved with our home buying experience at JR Mortgage and each of them will always be considered family to us. 100 / 10 Highly Recommended!!
We cannot speak highly enough regarding Justin Rocheleau at JR Mortgage group. When my husband and I needed to buy a home, our bank would not even consider working with us for a mortgage loan because of our circumstances. We were starting a new business, and my husband was in the process of retiring from the military. When we contacted Justin, his approach was very positive and determined. He didn’t make any false promises, but did promise to do all he could to secure a loan for us. In a couple of days he called back with the great news that we had been approved for a loan amount that more than met our needs. He also secured a great rate for us. Throughout the entire process, he communicated clearly and promptly. Whenever we hit a bump in the road, Justin went above and beyond to make sure our loan went through. After our closing, we had a couple of situations with our lender that needed to be fixed. Instead of washing his hands of us, Justin continued to help us where we needed assistance until our problems were fixed. We highly recommend Justin and the JR Mortgage group to anyone needing to secure a mortgage loan. Professionalism at this level is a rare find in today’s business world.
I'm giving JR Mortgage Group a 5 star rating because they simply were knowledgeable, available, and ready to serve. I think they knew their craft and sought answers when they did not know. Well beyond normal business hours, they took time and responded promptly. This review is a testimony to their meticulousness in making sure we were taken care of. Job well done JR Mortgage Group.
Justin and his team were fast, efficient and knowledgeable. They gave us the absolute best rate around. Justin also went out of his way to work with not only our real estate agent but the seller’s as well. I don’t think you could find A better place to service your loans!
Justin and Alyssa have been incredible to work with! Very informative and knowledgeable. We purchased a home in Kansas while still living in Washington - they made the process very seamless. We will definitely choose to work with them for all future needs!